Return Policy

At gemsjunction.com and Sri Ratna Mandir, we are dedicated to providing our customers the best services possible each and every time. We want every customer to be fully satisfied with every product purchased online through our website.

We understand that buying loose diamonds and gemstones online involves significant sum of faith and money. This is why, at gemsjunction.com and Sri Ratna Mandir, we offer our customers a flexible return policy for the products we stock.

In case you are not fully satisfied with the purchase, you may return the item for a full refund of the purchase price {minus the two way shipping cost, handling and insurance} within 4 days, starting from the day you receive the item. If you have any queries related to our return policy or to claim your refund contact us via email at “info@gemsjunction.com”.

Please Note – the item/product must be returned in its new and original condition as it was at the time of its delivery. It should be unused and with original tags and if any and complete paperwork to ensure a full refund. Here new and unused state means that the returned product should not have any scratches, should not be damaged or have any kind of marks on it.

We will not accept a return of any purchased item which has cuts, looks altered or used in any way. For your convenience and protection, it is advisable to return the product through a traceable and a reliable carrier.

We do not offer any returns policy for the customer Using the Services and Products listed under The Page Title ” Our Services “, ” Associate With Us Program “, and where ever mentioned in note section of products. Please make sure that you read the description and notes section of products you want to purchase. The 4 days Return Policy is only Valid for the products we presently have stock of at the time the customer is going through our products on our website. We recommend our customers, To be on safer side please make sure to enquire if the returns Policy is applicable on the products you are interested in. We have many channels of communications which are listed in Contact Us Page where you can enquire.

A variety of products are offered on our website on discounts and through promotions and special bargains. Please note entire lot/numbers can be returned but cannot be returned in parts simply because in parts, it does not remain a lot and is not eligible for the same price but the selection price.

All items properly returned as per the policy requirements are eligible for a refund or a replacement. If you want a cash back refund, the adjusted product purchase price will be credited in the same payment form that was used to for the original purchase.